Customer Interface Account Specialist English and German

Vacaturenummer
10-0052911
Regio
Noord-Holland
Uren per week
38
Opleidingsniveau
Universiteit HBO
Soort werk
Financieel, Advies / Staf / Beleid, Commercieel / Verkoop , Financiele dienstverlening, Financieel - economisch, Logistiek, Overig, Productie, Transport, Agrarisch
Werkervaring
3-5 jaar, Starter
Contact
Moniek
moniek@allure-online.nl
010 447 90 65
Solliciteer

Functieomschrijving

Our client is an international producer of agricultural and food products and this position is open at the Amsterdam Office.

Tasks
● Owner of the service relationship with assigned customer base, acting as primary communication contact for accounts
● Coordinates internal resources cross-functionally to solve customer problems and deliver solutions to accounts
● Quickly and accurately responds to all customer inquires on orders, supply availability, and product information in adherence to defined lead times and expectations
● Proactively provides order, supply availability, and product updates to assigned accounts, executing upon opportunities that increase customer loyalty
● Understands marketing and operational programs related to their customer base or region
● Develops understanding of the type, structure, go-to-market, and needs of customers in region
● Proactively seeks customer feedback
● Receives and creates customer sales orders in the CRM tool
● Interact with and manage internal communication with Commercial team, Team Leads, Finance, Credit, and other support functions
● Captures and escalates customer complaints via the CRM tool

● Utilizes product and agricultural business knowledge to support, educate, and advise customers on solutions
● Partners with Customer Operations counterparts to ensure accurate processing, management and timely delivery of customer orders

● Adheres to proper communication flows and processes, utilizing the CRM tool, when sharing internal business information (i.e.. Order, supply, delivery, information)
● Partners with Trade & Compliance as directed by manager, and in specific instances where partnership and communication is a direct result of a specific customer request

Functie eisen

● Bachelor's Degree in Business or other related field
● 1- 2 years of relevant customer service or sales experience
● Strong time management & organizational skills
● Excellent verbal & written communication skills
● Ability to work in a fast-paced environment, and handle multiple tasks simultaneously
● Ability to build relationships via phone
● Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
● Self-motivated to take personal responsibility for outcomes that impact our customer and business
● Strong problem-solving and trouble-shooting skills
● Fluent in German and English

Aanbod

If you need more information call to our team: 010 4479065 and ask for Moniek or Ela. Or upload your most recent CV.

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